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Online booking terms

These terms and conditions are applicable for all bookings

VILLA AND APARTMENT BOOKINGS

By completing an on-line reservation/booking and accepting these terms and conditions, or by placing your booking over the telephone, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Mike Tsoukkas & Son Developers Ltd (hereinafter Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts) on behalf of yourself and all members of your party related to this online reservation. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts cannot accept your booking without a signed booking form, or a completed online reservation. A written/emailed confirmation sent to you by Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts means that your booking has been accepted.

EMAIL ADDRESS & TELEPHONE

It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit all further correspondence is by email. We will also email you all of the information that you'll require to get to the villa/apartment. We also require a mobile phone so we can contact you during your stay.

PAYMENT, RESERVATION AND DEPOSIT

Upon booking and confirmation that your requested dates for villa/apartment rental are available we charge a 25% deposit of the rental price. Any additional services you have booked will be charged upon your remaining balance. Once this deposit has been paid it secures your dates. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the rental price, plus any additional services you have booked, plus a EUR 400 fully refundable security/damages deposit is due one calendar month before the rental start date. Bookings made less than one calendar month before the rental starts must be paid in full upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments are made by bank transfer into our bank account (details will be sent to you to make payment), by cash payment on arrival prior to key delivery, or via credit/debit card which is the easiest method through our online payment portal in our website. Failure to make your payment on time could result in you losing your booking.

Payment via Debit or Credit Card

Payments made by debit or credit card carry no issuing surcharge. When using debit or credit cards your currency will be converted to Euros at the prevailing market rates.

SECURITY DEPOSIT

The security deposit of EUR 400 has to be paid and we require you (the client) to inform us of any serious damage or breakages caused during your stay, and a list of all breakages, stains, or damages in writing upon leaving. Where time permits we like to do a quick initial check of the property when you depart. We understand that sometimes this is not possible due to various time constraints; such as leaving for your flight time or our representative not being available. A full and detailed check will take place after your departure and before the next guest's arrival. You will be advised of any faults or damages found after this detailed check (pictures will be taken if possible) and we will advise you as soon as possible about the cost of repair or replacement; suitable time must be allowed for us to do this. Anything damaged, spoilt or broken will be charged at the replacement cost. Any items having to be purchased will be replaced with 'like for like', of the same quality and standard. No 'mark-up' will ever be added.

The security deposit will be refunded after the property is fully cleaned and checked as detailed above. In the event the property internally/externally or its belongings, fixtures or fittings are damaged/broken in any way then charges will be deducted from the security deposit and any refund that may be due to the client will be undertaken after repair or replacement being made for the appropriate item. Should the security deposit not cover all the damage, repair or replacement caused then we will request extra funds to make up the difference. You agree to cover such additional damage or replacement costs within 7 days of the notification of the extra costs.

ARRIVAL AND DEPARTURE TIMES

On the first day of your rental the villa/apartment will be ready for you from 17:00 hours. For later arrivals you will be informed accordingly as to where key pickup will take place. If your flight is delayed or cancelled, you are required to contact Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts so we can notify everyone involved. You may phone us during daytime office hours Mondays through Fridays from 9:00 – 18:00 (GMT+2) on +35799605466. Outside of these times please call or email Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts as per our ‘Contact Us’ form in our website (www.seafrontvillasprotaras.com)

On your departure day please be ready to meet our representative for an initial villa/apartment inspection at 10:00am. The property must be vacated by 10:30am. During the hours of 11:00am to 17:00pm our team of cleaners fully check, clean and prepare the property for the next incoming guests.

Unless by prior agreement with Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts, failure to leave by 10:30am, where there is no other arrival on the given day, will incur an extra half day rental charge. Failure to leave by 13:00pm on your departure day will incur an extra full day’s rental charge. Any of the above charges shall be deducted from your security deposit.

CANCELLATION AND REFUNDS

If the booking is cancelled more than 30 calendar days before your arrival date then you will lose your deposit of 25% that was already paid. If the booking is cancelled less than 30 calendar days prior to arrival then you will be liable for an additional 25% charge of the total reservation price and any additional purchased service costs.

No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.

CHANGES TO BOOKING AND PROPERTY AVAILABILITY

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and/or matters concerning participants safety, operational circumstances such as damage caused by fire, or the property becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts propose then we will refund monies you have paid to us in full. We advise that your travel insurance covers holiday curtailment.

In the event before your arrival or during your period of rental your villa/apartment choice becomes unavailable or unusable for any reason we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts successfully be able to offer you a similar property and location, a pro-rated refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.

INSURANCE

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.

It is your responsibility that you arrange, or ensure your party have appropriate comprehensive travel insurance. This is to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart.

VILLA / APARTMENT RENTAL RATES AND PRICE GUARANTEE

Prices quoted on our website are those in effect at the time of viewing and remain guaranteed once the 25% reservation deposit has been paid. Once a price has been agreed and the deposit paid, Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts will not change this price under any circumstances, thus guarding against any future price increases.

OUR RESPONSIBILITY

We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our properties. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental property/s of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts is limited to a total of the booking price irrespective of the title/claim.

YOUR DUTY OF CARE

You agree to make sure that the villa/apartment is in the same condition when you leave, as it was when you arrived. You must dispose of any rubbish before you leave. You are responsible for removing your rubbish from the villa/apartment in appropriate bags to the correct collection places outside the estate. Please let us know immediately if something gets broken, stained, marked or damaged during your stay so that we can replace it at once. Depending on what is broken, we may have to make a charge. Please also ensure that dishes and pots are cleaned. Towels and sheets can be left in each room.

YOUR VILLA/APARTMENT INCLUDES

The use of the villa/apartment and its facilities as described on our website. The villas/apartments are thoroughly checked before your arrival for any damages and any problems that cannot be fixed are recorded. After you depart the damages found during your stay by our representative will incur liability. If you see any stains or markings especially on fabrics, scratches on glass surfaces, broken items of furniture, doors or any item not functioning, you should report it as soon as possible after you arrive and within the first 24 hours after arrival.

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts cannot guarantee that all items or facilities listed on our website will be functional at all times. If you or we find a fault, all endeavours will be made to rectify any problems as soon as we possibly can, you must advise us straight away of any such problems. Items do breakdown, and utility services can get interrupted however rare. No refunds or rate adjustment shall be made for unforeseen mechanical failures. At times we can be in the hands of outside contractors, or waiting for spare parts, but we will push them as hard as we can to rectify any faults as quickly as possible.

The villa/apartment rental does not include any personal travel insurance, your flight(s) to and from the country of location, or transport to and from the property (unless agreed).

PROPERTY KEYS

All our guests pick up their keys from the exterior safety deposit box located just outside the front door. The security code will be sent via text message (SMS) shortly prior to arrival. You will be given one set of keys. These may include electronic remote control for the entrance gate. These must be well guarded and returned to our representative upon your departure or left inside the exterior safety deposit box. Any normal key costs EUR 5 each to replace, and EUR 75 for the electronic remote control for the entrance gate. Most importantly, guests must ensure not to reset the security code provided to them via text message prior to arrival by tampering with the exterior safety deposit box since there will be no way for it to be reopened and it will have to be replaced. Such replacements will cost EUR 150 and will be deducted from the refundable security deposit.

SAFETY DEPOSIT BOXES

All properties are equipped with safe boxes where you can store your valuables. It is strongly recommended that it be used to store valuable items such as passports, cash, traveller's checks, mobile phone, cameras, jewellery, etc. Any valuables left at the property are the guests' sole responsibility and neither Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts nor the staff can be held responsible for any loss or damage of personal property. If you do not remember the security code please inform the property representative immediately.

SMOKING

Our properties are non-smoking properties. Smoking is only allowed outdoors. Please do not throw cigarette filters or cigarette/cigar stubs in gardens or plant pots. If the property smells of smoke then a cleansing of the fabrics will be performed which will cost between EUR 250 and EUR 400 depending upon how many of the objects (sofa's, curtains, linen etc.) need to be cleaned.

PROPERTY ACCESS

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts, our maintenance team, gardener, housekeeping staff, the representatives of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts or their sub-contractors have the right of access to the properties at any time with due regard to the convenience of the renter for the purpose of linen changes, pool cleaning, garden maintenance, inspection and/or viewing of the property and to carry out any essential or routine repair or maintenance work.

Except for the essential repairs, maintenance, cleaning and regular gardening we will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.

OCCUPANCY / MAXIMUM CAPACITY OF PROPERTIES

Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement by Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts reserve the right to charge a maximum occupancy charge of 10% of the total property rental cost per person/per night for each person above the maximum number agreed and specified in the property description. The property cannot be re-let or sublet to any other group/party or individual without the written approval of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts. The number of guests that a property can sleep can be increased by prior arrangement only, and if available. The total number of persons allowed in the property at any one time is restricted to the number of persons scheduled. Should a group misrepresent themselves, at the discretion of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts, they will be required to pay for all excess persons immediately, or the excess persons shall be asked to vacate the villa at once.

ADDITIONAL GUESTS

If required, and if we have the availability, we have the possibility to increase the number of guests to stay, by setting up extra beds within the existing rooms. If you wish to increase the number guests, additional charges are applied. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts should be contacted for more information. Baby cots and baby chairs are subject to availability, and additional charges apply for the entire stay. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts should be contacted for more information.

HOUSEKEEPING SERVICES

Your rental includes a free cleaning upon arrival, and one free cleaning once a week after the first week of arrival. Additional cleaning is also available upon request and surcharges apply. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts should be contacted for more information.

NOISE DISTURBANCE, EVICTION

Our properties are all located within exclusive private locations. We therefore request you respect our neighbours and keep your noise to acceptable 'talking' levels. If you wish to play music in the evenings then please do so but inside with the doors closed only – never outside. Loud music inside the villa should not be played after 22.30pm. Please keep background music to talking levels when outside. Failure to observe these rules could result in immediate eviction in severe cases and/or loss of your security deposit. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts wishes to maintain a family atmosphere for the quiet enjoyment of our guests. We rent to families and responsible adults. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area. The community has very strict rules regarding noise that must be respected. These set strict guidelines are to control excessive noise. It is a criminal offence for people to cause noise and nuisance which results in people being unable to relax and enjoy their home and community life.

To avoid noise and nuisance to neighbours it is recommended:

- To monitor the level of sound being emitted from electronic devices at all times of the day.

- Place music systems on rubber mats and facing towards the properties to help absorb sound.

- If going out or returning home late at night take extra care not to disturb neighbours through loud voices and slamming of (car) doors.

- Make sure the children are playing in a way that is considerate to neighbours and not causing a disturbance.

If we receive a complaint from our neighbours we will notify you directly to reduce your noise. If we then receive a second complaint about careless or excessive noise and we our fined by Local Authorities, this amount will be deducted from your security deposit. If we receive a third complaint, we will contact the Local Authorities requesting that the person responsible reduces the noise and nuisance to neighbours and the community. At this stage we reserve the right to request the villa/apartment to be vacated which will result into immediate eviction.

The penalties for causing excessive noise are both quickly administered and strictly enforced.

ANIMALS

Generally we do not accept animals to any of our properties. However, there may be certain exceptions, such as dogs for the blind or small pets. In such cases you must obtain written consent from Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts.

UTILITY USAGE AND ENVIRONMENT

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts take special care to minimise the impact we place onto the environment. We feel it is both ours, and our guests’ responsibility to care for the environment. We therefore ask you to think carefully and be thoughtful about the usage of both water and electricity. Included within the cost of your holiday rental is electricity and water usage to the value of EUR 125 per week. This is ample for normal use of air conditioning, lights, electrical facilities and the hot tub/pool. Some clients unfortunately leave all lights, fans, air conditioning and the hot tub heating/pumps running 24 hours per day. If you do this then the cost of a week's electricity is likely to be 3 to 4 times the level of normal household usage. Extra usage over EUR 125 will be deducted from your security deposit. For example air conditioning should never be left on in rooms un-occupied as it only takes 5 minutes to cool a room. Again, air conditioning should never be switched on in rooms with either doors or windows open, this not only defeats the purpose of putting on the air conditioning, but can also lead to breakage of the air conditioning system as it will be over-working trying to cool a room to a desired temperature that it will never be able to reach. Lights and other electrical items should be switched off when the room is not being used. The hot tub included in some villas should also be switched off when not in use.

We thank you in advance for your consideration. It not only helps us to keep our rentals prices as low as possible, it also saves you any extra costs after your holiday, and helps protect our environment as well.

LIABILITY, DUE CARE AND SUPERVISON/INDEMNITY

You accept and acknowledge that you are responsible and liable for the safety and well-being of all your guests, third parties you contract, and any other persons you invite to stay at our properties during the time of the rental. You and your guest(s) are required to take due care when residing at our properties and be especially watchful of children playing in the gardens, near or in the pool or Jacuzzi, remembering there is no lifeguard, and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the property. You are not permitted to enter our properties when wet from swimming, as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly and courteous during your stay. Under no circumstances can glassware be taken into the pool area.

LOST AND FOUND

Items left at a property will be returned only upon request and at the guest's expense. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts are not liable for lost items. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts will only hold items for fourteen (14) days before they are discarded.

WEATHER CONDITIONS

Weather conditions can be unpredictable, and can change quickly and significantly. Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.

CONSTRUCTION WORK

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your rental period. No refunds can be given in the event of nearby construction.

FORCE MAJEURE

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.

VERBAL CHANGES

Verbal changes of contract are not valid unless agreed and confirmed in writing by Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts.

PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS

Mike & Lenos Tsoukkas Seafront Luxury Villas & Apts reserve the right to correct any printing or typing errors, omissions, or rental calculation price mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.